Refunds & Returns
Cancellations / returns
Goods not returnable:
Any goods specially made, including items cut to length.
Any goods made or purchased to a firm and irrevocable order or any goods altered or damaged by the purchaser cannot be returned for a change of mind.
Returned goods shall be returned to the Company's place of trading or such other place nominated by the Company.
Original shipping rates are not refundable. The customer is responsible for packaging and shipping of returned goods. Goods returned in a damaged condition are not refundable.
Goods shipped for return must be packaged in a similar manner to how it was shipped to you so that damaging in transit does not occur. This is also to protect other freight in transit.
Due to the associated transactional costs from the use of Afterpay and Zip Money, any order cancelled / returned using either payment method will attract a 6% processing fee.
Please note that cancellation fees, if applicable, is added to the processing fee.